General FAQs

Find answers to our most frequently asked questions.

Everything You Need to Know About the #1 Pillow for Neck Pain & Spinal Support

Premium Cervical Pillow FAQs

The CerviSleep™ Premium Cervical Pillow is made from high-quality memory foam that adapts to your neck’s natural curvature, providing optimal support and comfort. The outer cover is crafted from breathable, hypoallergenic fabric, ensuring a cool and refreshing sleep experience. It contains no harmful chemicals, making it safe for all sleepers.

The CerviSleep™ Premium Cervical Pillow comes with a removable and machine-washable pillowcase for easy maintenance. To clean:

  • Remove the cover and machine wash it on a gentle cycle with mild detergent.
  • Air dry or tumble dry on low heat.
  • The memory foam core is not washable - spot clean with a damp cloth if needed and allow it to air dry completely before use.

Yes! The CerviSleep™ Premium Cervical Pillow is designed for back, side, and stomach sleepers:

  • Back Sleepers: Promotes proper spinal alignment, reducing pressure on the neck.
  • Side Sleepers: The raised contour supports the neck and shoulders, preventing stiffness.
  • Stomach Sleepers: The lower profile design minimizes strain, ensuring comfort without overextending the neck.

This ensures optimal sleep posture, no matter your preferred sleeping position.

Absolutely! While the CerviSleep™ Premium Cervical Pillow is specifically designed for neck pain relief, it also prevents discomfort by keeping the spine aligned. It’s perfect for anyone who wants to improve sleep quality, reduce tension, and wake up feeling refreshed.

The CerviSleep™ Premium Cervical Pillow supports your head and neck in a natural position, reducing muscle strain and promoting healthy spinal alignment. Its orthopedic design distributes pressure evenly, preventing stiffness and pain caused by improper sleep posture.

Unlike standard pillows that flatten and lose support over time, the CerviSleep™ Premium Cervical Pillow retains its ergonomic shape. The contoured memory foam design ensures consistent neck support, while regular pillows may lead to misalignment and discomfort.

Yes! The CerviSleep™ Premium Cervical Pillow is made from hypoallergenic and breathable materials, making it ideal for people with allergies or sensitive skin. The dust-mite resistant and toxin-free foam provides a clean and safe sleep environment.

TheCerviSleep™ Premium Cervical Pillow comes in standard sizes, with the perfect fit for your sleeping needs.

With proper care, the CerviSleep™ Premium Cervical Pillow can last 3-5 years, maintaining its shape and effectiveness far longer than traditional pillows. To extend its lifespan, keep it clean and avoid excessive moisture exposure.

Yes! We offer a 100-night risk-free trial so you can experience the benefits of the CerviSleep™ Premium Cervical Pillow. Plus, it comes with a our warranty against defects, ensuring long-term satisfaction and peace of mind.

Find answers to our most frequently asked questions.

Shipping & returns

Shipping times vary depending on your location:

  • US & Canada: 7-10 business days
  • UK, EU, Australia, New Zealand, Rest of the World: 10-12 business days

Once your order ships, you will receive an email with tracking details. You can use the tracking number provided to monitor the shipment status. Alternatively, you can track your order on our website by clicking here.

Yes! We ship worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.

If your package is delayed beyond the estimated timeframe, please wait a few extra days, as carriers may experience occasional delays. If it has been significantly delayed, contact support@cervisleep.com, and we will assist you.

If you need to change your shipping address, contact us immediately at support@cervisleep.com. If your order has not yet shipped, we may be able to update the address. However, once the order is dispatched, we cannot make any changes.

If an incorrect address is provided and the package is returned to us, the customer will be responsible for any additional shipping costs to resend the package.

Yes, we do! You will have the option to upgrade to Express Shipping while you're checking out.

No, customs duties, VAT, and import taxes are not included in the shipping cost and are the customer’s responsibility. Please check with your local customs office for more information on possible charges.

If your tracking shows the package as delivered, but you haven’t received it:

  • Check with neighbors or building management.
  • Look around your property for any safe delivery locations.
  • Contact your local post office or courier service.
  • If the package is still missing, email us at support@cervisleep.com, and we will assist you.

If your package is lost or stolen after being marked as delivered, we recommend filing a claim with the carrier. Unfortunately, we are not responsible for stolen packages, but we will do our best to assist you in finding a resolution.

If you have any additional questions or concerns, feel free to contact our customer support team. We're here to help you sleep better every night!